Return/Exchange/Repair Policy

Effective date: February 26, 2019


Returns of brand new / unused products with origina

Exchange: Allowed on return of brand new product in orginal packing.

Refund: No Refund unless product has defects.

Warranty: No warranty unless specified on Care Card.

Wood Cracking / Splitting: Please understand that our products are made out of natural and real wood. This means that our pieces could potentially crack, shrink, or bow in certain areas over time. This is not necessarily typical or common. However, as with all real wood pieces, it is definitely a possibility. We take every precaution to prevent this when building as best we can. Having said that, it is impossible to guarantee this won’t happen as wood is an organic material and is influenced by the environment.

Termite/Insects/Rot: All wood products will are produced using timber that is treated to reasonably protect against issues such as insects and rot, but the risk of these issues these cannot be removed entirely. If any issues are found to exist on your products, we recommend treating the affected areas with suitable repellent chemicals to help minimize the risk of any further issues. Having taken all reasonable steps to avoid this such issues, we cannot be held liable for any related damage caused nor will refund / exchange / repair such products unconditionally.

Finishing: Also we cannot offer or guarantee any uniformity of tone or colour throughout the wood in our products. Each product is unique and within it there maybe variation of color and depth of polish tones.   It is the character of this timber and not a defect. If you are not prepared to accept the variety of colours and grains found in our products, you should consider buying a different product.

Repairs: MYOF will repair any crack / split within 60 days of purchase free of cost, provided product is returned to us at our studio. This includes any products delivered outside Islamabad.  Client will be charged for complete repair work for any product that has cracking / splitting / termite / insects issues found after 60 days of purchase.